We Help Make the Claims Process Easier
After an accident, dealing with estimates, adjusters, documentation, and repair approvals can feel overwhelming. Lane & Kenny Body Shop helps you understand the process and keeps your repair moving from the first estimate through final delivery.
You Focus on Getting Back on the Road. We’ll Help With the Rest.
Lane & Kenny works with insurance providers throughout the repair process. Our team can help document the damage, prepare the estimate, communicate with the adjuster, and address additional damage discovered after repairs begin.
You do not need to understand every part of the claims process before contacting us. Bring us the information you already have, and we will help explain the next step.
Insurance Help Without the Added Headache
Every claim is different, but these are some of the ways our team helps simplify the repair and approval process.
Estimate Preparation
We inspect the visible damage and prepare a detailed repair estimate based on the condition of your vehicle.
Photo Documentation
We capture supporting photos and damage information that may be needed by your insurance provider or adjuster.
Adjuster Communication
Our team communicates with your insurance company about repair details, approvals, and documentation.
Supplemental Damage
When hidden damage is discovered after disassembly, we document it and submit the additional repair information for review.
Parts and Scheduling
Once the repair plan is approved, we coordinate parts ordering and establish the repair schedule.
Progress Updates
We keep you informed as your vehicle moves through repair, refinishing, quality control, and final delivery.
From Claim to Completed Repair
Our team guides the vehicle through each stage while helping coordinate the insurance-related details.
Estimate and Photos
We assess the vehicle, document the damage, and prepare the initial repair estimate.
Insurance Review
The repair information is shared with the insurance company or assigned adjuster for review.
Parts and Scheduling
Following authorization, parts are ordered and repair timing is coordinated.
Repair and Refinish
Collision, structural, body, and refinishing work is completed according to the repair plan.
Inspection and Delivery
The vehicle receives a final quality inspection before pickup and delivery.
You Can Choose the Body Shop That Repairs Your Vehicle
Your insurance provider may recommend a repair facility, but you are not required to select a shop simply because it appears on a preferred list.
Choose a Shop You Trust
You can ask Lane & Kenny to perform the repair even when another facility was initially suggested.
We Work With Insurance Providers
Our team can communicate with the insurer and provide the documentation needed for the repair.
Ask Questions Before Authorizing Work
We will help explain the repair plan so you understand what is being repaired and why.
Insurance Claim FAQs
Can I bring my vehicle to Lane & Kenny if my insurer recommended another shop?
Yes. You may select the repair facility you prefer. Let your insurance company know that you would like Lane & Kenny Body Shop to complete the repair.
Do I need an insurance estimate before contacting you?
No. You can contact us before or after opening a claim. We can inspect the vehicle and help explain what information may be needed next.
What happens if additional damage is found?
Some collision damage cannot be seen until exterior parts are removed. When additional damage is discovered, we document it and provide the updated information to the insurance company for review.
Will you communicate directly with my insurance adjuster?
Yes. Our team routinely communicates with insurance representatives regarding estimates, supporting documentation, supplements, and repair status.
What information should I bring?
Bring your insurance company name, claim number, adjuster contact information, vehicle information, and any estimate or claim documents you have already received. It is okay if you do not have everything yet.
Do you warranty your repairs?
Ask our team about the warranty coverage that applies to your specific repair, paint work, parts, and workmanship.
Have a Claim or Need an Estimate?
Contact Lane & Kenny Body Shop. We will help you understand the insurance and repair process and determine the next step for your vehicle.